Frequently Asked Questions

On this page we have collected all the questions we are most often asked by our Guests. If you have other things to ask, call us, we will always be happy to answer you.

How can I book a room?
While surfing on Guesthouse Il Fauno website, you will have many opportunities to reach our official online reservation system. Click on the “Book Now” and fill the check-in information in order to search for availability and prices. You will then find our best online rates and exclusive offers which are only available if you book directly on the hotel website.

What are the times for check in and check out?

Please, let us know beforehand the time of your arrival;

Check-in:  from 3 p.m. to 11 p.m. local time (after 11 p.m. only upon customer request)
Check out: is allowed until 10 a.m. local time;

Before check-in and after check out, you can leave your suitcases with us free of charge. We therefore ask you to contact us if your arrival or you departure falls outside of the times indicated.

My flight leaves late in the day; will it be possible to check-out late?
Should you wish to retain your room until 1pm, please arrange with the reception (subject to availability). Charge apply of 30 €. Alternatively, you can use the luggage room to store your suitcases which is available to our guests complimentary.
Breakfast is included in the room rate?
Yes. Breakfast is included for all direct bookings made on our official website (Breakfast is not included in the apartments and is not included for bookings made on online portals such as booking, expedia, airbnb). It is served every morning from 7.30 am to 10.00 am in the Breakfast Room or on request in the room. An American breakfast can be requested for a supplement.
I am a celiac and intolerant to milk, can I have my breakfast?
Yes. The Fauno is one of the few structures authorized and certified in Campania for the preparation of a complete breakfast with gluten-free products (even with milk-free products) for our celiac and milk intolerant guests :). AIC member since 2008. Breakfast with gluten-free products can be added to your booking with a supplement of 8 euros per day. 
There is a safe parking n the B & B?
Yes. We have a secure car park with 4 parking spaces and under video surveillance h24.
Do you have a swimming pool?
Yes. The B & B has a seasonal outdoor swimming pool (open from April to November) with solarium and outdoor area equipped with chairs and sunbeds. The swimming pool is free of charge for reservations made by this site. The swimming pool opening times are: from 08.00 to 20.00, every day.
Does the Guesthouse have a SPA?
Yes, we have a brand new external SPA equipped with: triple therapy infrared sauna, a state-of-the-art emotional sensory shower, a 7-seater Jacuzzi hydromassage pool. The ideal relaxation for couples or families. For all bookings made from our official website we include a FREE Spa treatment in a heated JACUZZI whirlpool! The opening hours of the SPA are: from 08.00 to 20.00, every day.
Is there air conditioning and heating in the rooms?
Yes. Each room of the B&B has air conditioning with independent control (in summer) and heating (in winter).
How far is from the excavations of Pompeii and the Shrine?
The B & B is just 1 km from the main entrance of the excavations (Porta Anfiteatro), reachable by train, car or on foot in 5 minutes. Also the Shrine of Pompei is just 1 km.

How far is the train Station?
Just 500 metres away there is the railway station Circumvesuviana to Pompei, Sorrento and Naples (reachable in 5 minutes walking distance). At only 1.5 km there is Trenitalia railway station (15 minute walk). We offer free shuttle service to both stations.
There is an internet connection in the B&B?
Yes. There is a free Wifi Internet connection and fast … in the rooms and outdoor spaces. If you do not have the pc, we also have an internet corner (with pc and printer).

Make a transfer service from / to the B&B?
Yes. We offer a FREE transfer service from the Circumvesuviana / Trenitalia station to the B&B (and vice versa). There is also a shuttle service to / from airport / railway station to B&B (external taxi company) at concessional prices.
The rooms have private bath?
Yes. Each room at the B & B has private bathroom ensuite for the exclusive use of the occupants of the room, equipped with Box-shower, hairdryer, towel, toiletries (SOAP, shampoo and headphone).
Check-in can be anticipated?
Yes. Is it possible to get to the B & B also early in the morning, Park your car and leave your luggage. In the rooms you enter 3 p.m.
Do the rooms have TVs?
Yes. Each room has a 32″ Smart TV with free streaming channels (Primevideo, NETFLIX
I need to prepare meals for my young children, do you have a kitchen?
No. But we have apartments with kitchenette / kitchen fully equipped with oven, pots, crockery and microwave. 
Do you have a laundry service?
Yes. We have a laundry service. Alternatively you can book the apartments (they have a washing machine)
How far is the nearest beach?
Just 6 km there are the beaches of Castellammare di Stabia and Vico Equense (reachable in 10 minutes by car/train/bus). Just 20 minutes away there is the beautiful beach of Vietri Sul Mare (start the Amalfi Coast).
How far is the B & B from the city of Sorrento?
Sorrento is only 22 km from the B & B. is it possible to get there by car (25 minutes) or with the Circumvesuviana train (at 500 metres from the B & B).
How far is the city of Naples?
The city of Naples is just 22 km from the B & B. is it possible to get there by car (25 minutes) or with the Circumvesuviana train (at 500 metres from the B & B).
How far is the Amalfi coast from B & B?
The Amalfi coast is just a 35 minute drive from the B & B. is it possible to get there by car (not recommended in summer), by bus from Sorrento by ferry from Salerno (Amalfi and Positano).
How to reach Capri from B & B?
It is possible to reach the island of Capri in 15 minutes, taking the boat from Sorrento (every 30 minutes there is a ferry).Near the port, there is also a comfortable parking for your car.
How far is the Mount Vesuvius from B & B?
Vesuvius is just 20 minutes from the B & B. is it possible to get there by car (25 minutes) or by Bus from Pompeii (Piazza Anfiteatro).

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